We are honest and trust our customers and have no formal conditions and rules for our communication and business. We only cannot be held responsible for the usage of our products which is on your own risk.
We address the professional luthier, our prices are net (without VAT); VAT applies additionally for all sales within the EU.
We are glad to help and all issues can be solved, claims are taken very seriously and are handled and solved directly by our owner -> firstname.lastname@example.org
When ordering as a registered customer you automatically earn loyality points with every purchase (ratio: each Euro business results in a loyality point worth 0.01 Euro: this implies a discount of 1%). You can collect points and spend them on any futur order placed within 2 years. There may be products that do not qualify for the loyality system (mainly old stock woods plus BRW as well as African Blackwood b+s sets)
@ www.best-eurospruce.com we are offering from 2006 on handselected tonewoods, since then we got only four returns due to dis-satisfaction with the received materials; since 01/2011 we did not receive any return and we are proud to say that we are working for now more than five years without any return (state: 03/2016).